Privacy Policy

Personal Information We Collect

First Team collects information from you in various ways when you access or use the Site or otherwise interact with the Services. This information may include:
- Information you provide to us. Personal information you provide to us through the Services may include:
  - Contact information that you provide, such as your first and last name, email address, and phone number.
  - Feedback or correspondence, such as information you provide when you contact the Client or Luxury Presence in connection with the Site or Services with questions, feedback, or otherwise correspond.
  - Marketing information, such as your preferences for receiving communications about the Client’s activities, events, and publications, and details about how you engage with such communications.
  - Other information which is not specifically listed here that you may provide voluntarily or that is necessary in connection with your interactions with the Client through the Site or Services. All such information will be used in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.
- Information we obtain from third parties:
  - Social media information. Our Client may maintain pages on social media platforms, such as Facebook, LinkedIn, Instagram, and other third-party platforms. When you visit or interact with these pages on those platforms, the platform providers’ privacy policies will apply to your interactions and their collection, use and processing of your personal information. You or the platforms may provide us (on behalf of the Client) with information through the platform, and we will treat such information in accordance with this Privacy Policy.
  - Other Sources. We may obtain your personal information from other third parties, such as third party analytics services, the Client’s marketing partners, publicly-available sources and data providers.

How We Use Your Personal Information

To operate our Services:
- Provide, operate, and improve our Services and our business;
- Communicate with you about our Services, including by sending announcements, updates, and support messages;
- Provide support, and respond to requests, questions, and feedback.
To comply with law. As we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
Marketing. If you have provided us and or our Client with your contact information, we may from time-to-time send you direct marketing communications on behalf of our Client as permitted by law, including through phone, email and text messages. If you would like to opt-out from marketing communications, please contact our Client.
For compliance, fraud prevention, and safety. To: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern our Services; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

How We Share Your Personal Information
- We do not “sell” any personal information (as defined under applicable laws), and we may share your personal information as described below and as described elsewhere in this Privacy Policy.
- Our service providers. Companies and individuals that provide services on our behalf or help us operate our services or our business (such as hosting, information technology, email delivery, and website analytics services).
- Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
- For compliance, fraud prevention and safety. We may share your personal information for the compliance, fraud prevention and safety purposes.
- Business transfers. We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor this Privacy Policy.
- Data will not be shared with third parties for marketing or promotional purposes. We will never disclose any personal information such as Phone numbers and SMS consent with any third parties for marketing purposes.
Privacy Choices
- You have the following choices regarding our collection and use of your personal information:
  Online tracking opt-out. There are a number of ways to opt out of having your online activity and device data collected through our Services, which we have summarized below:
  - Blocking cookies in your browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings.
  - Blocking advertising ID use in your mobile settings. Your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.
  - Using privacy plug-ins or browsers.
  - Platform opt-outs.
Third Party Services
- The Site and Services may contain links to websites and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions.
Security
- We employ a number of technical, organizational, and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of personal information.
Children
- Our Services are not intended for use by children under 18 years of age. If we learn that we have collected personal information through the Services from a child under 18 without the consent of the child’s parent or guardian as required by law, we will delete it.
Changes to this Privacy Policy
- We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on this website.

‍‍Privacy Notice for California Residents

This Privacy Notice for California Residents supplements the information contained in our Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice. As used throughout this notice First Team Real Estate is referred to as “we,” “us,” or “our company.”

I. Received or Collected Information

A. Identifiers.

Your name, postal address and email address, online identifiers, internet protocol address* In certain real estate transactions, a title company may be required to collect social security (tax ID), driver’s license and passport numbers per US Treasury department anti-money laundering rules where the buyer is an entity and purchasing without a bank loan. Our agents may assist in this process. Identifiers, alias, unique personal identifier, account name.

B. California Customer Records statute information (Cal. Civ. Code § 1798.80(e)).

Signature, address, telephone number, bank account number (for proof of funds if necessary), sales information such as listing price and purchase price, home/title insurance policy numbers or other financial information relating to the financing of a real estate transaction (as examples, information provided to an agent by a lender or mortgage broker; information related to the verification of a down payment typically required by a real estate purchase agreement; or information provided to an agent when a “net sheet” is created)*In certain real estate transactions, a title company may be required to collect social security (tax ID), driver’s license and passport numbers and occupation per US Treasury department anti-money laundering rules where the buyer is an entity and purchasing without a bank loan. Our agents may assist in this process.

Physical characteristics or description, State identification card number, other insurance policy numbers, education, employment, employment history,
credit card number, debit card number, or any other financial information, medical information, or health insurance information.

C. Protected classification characteristics under California or federal law.

Citizenship or marital status, mental capacity (as sometimes issues of capacity arise in a real estate transaction)*In certain real estate transactions, a title company may be required to collect passport numbers per US Treasury department anti-money laundering rules where the buyer is an entity and purchasing without a bank loan. Our agents may assist in this process. Age (40 years or older), race, color, ancestry, national origin, religion or creed, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).*

D. Commercial information.

Information is received when used to facilitate a real property purchase transaction such as sales information, purchase price, listing price or contract terms. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

E. Internet or other similar network activity. Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.

G. Inferences drawn from other personal information.

Lists of potential buyers or sellers (“lead lists”)

Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

* Social security (tax ID), driver’s license and passport numbers, and citizenship and occupational information may be collected pursuant to Treasury Department anti-money laundering rules when the buyer is an entity and is not using a bank loan to purchase residential real property. These Treasury Department rules are designed to uncover the identity of the natural person behind the entity. This information will be required to given to the title company when the transaction involves all of the following:

Property is within the counties of Los Angeles, San Diego, San Francisco, San Mateo or Santa Clara
Sales price is $300,000 or more
Buyer is a “Legal Entity” such as a corporation, LLC or partnership
Property is a 1 to 4 unit residential property (including condos)
Some part of the purchase is made using ANY wired funds, cashier’s check, certified check, traveler’s check, personal check, business check, money order in any form, or a virtual currency (such as Bitcoin)
Purchase is done without a bank loan or similar forms of external financing
‍

Since a transaction will typically not close without the information, when required, our brokerage may assist the title company in working with an entity buyer to gather it. California law under the CCPA defines “personal information” broadly. However, there are some exceptions. Personal information does not include:

Publicly available information from government records.
Deidentified or aggregated consumer information.
Information excluded from the CCPA’s scope, like:
Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

II. Where do we receive information from?

Our company receives information directly from youOur real estate business receives personal information primarily for the purpose of transacting real property sales and purchases. Nearly all of the information which we directly collect about you is received from the physical or electronic documents that constitute the real estate transaction. For example, the real property purchase agreement will contain your name, signature, purchase price and other personal information. Or, for example, a seller is required by law and contract to give the buyer various disclosures concerning a range of issues associated with the property, some of which information may constitute personal information. Once these documents come into our possession, by law a broker must maintain such record for three years. Typically, we retain our files for a longer period.

Cookies and Other Technologies

Our website and some of our online products and services, email messages and advertisements may use cookies, log files and other technologies to collect information about your use of our website, products and services and third-party websites that have a business relationship with our service providers. A cookie is a small data file that is sent to your browser from a website's servers and stored on your computer's hard drive, and is used to store information such as the name of your Internet service provider, your Internet Protocol (IP) address, the website that referred you, your general geographic location, the pages you request, and the dates and times of those requests.Most internet browsers are initially set to accept cookies. If you prefer, you may set your browser so that it refuses cookies or alerts you when cookies are being created on your hard drive. You should be aware that by not accepting cookies you may impair your ability to use certain portions of our website, products and services.

Our company receives some information indirectly

Multiple Listing Service (“MLS”). An MLS is a database of properties for sale that is available and disseminated to and accessible by all other real estate agents who are participants or subscribers to the MLS. Property information submitted to an MLS describes the price, terms and conditions under which the seller’s property is offered for sale. It is likely that a significant number of real estate practitioners in any given area are participants or subscribers to an MLS. The MLS may also be part of a reciprocal agreement to which other MLSs belong. Real estate agents who belong to other MLSs that have reciprocal agreements with the MLS in which the property is placed may also have access to the information submitted the MLS. The MLS may further transmit listing information to internet sites that post property listings online. The placing of a listing on the MLS allows wide exposure of the property to the marketplace which tends to impact the sales price.

Title Companies and Escrows. These service providers are essential to real estate transactions. Not only do title and escrow companies receive information, but they supply invaluable assistance in providing information about all aspects of a real estate transaction to brokers and agents.

Lenders and mortgage brokers. Typically, agents and brokers will be in contact throughout the transaction with a lender or representative of a lender to keep informed on the progress of the lending process. During this process an agent may receive personal information relating to the loan, the loan application, the buyer’s qualifications for the loan, documents requested by the lender, or reasons why a loan is being denied, approved or delayed.

City, county, state and other agencies of government. Many aspects of a real estate transaction rely on information received from a variety of government sources. For example, the assessor will typically provide their estimate of the square footage of the house, among various other types of data concerning the property.

Reporting companies. Reporting companies will access public records for information concerning the property and then provide a summary of the information. This information is not typically considered “personal information.”

Other sources of information. Neighborhood advertising information; real property portals such as Realtor.com; HOA documents from HOAs; appraisers and appraisals; investigators, inspectors and contractors; and legally and contractually required disclosures generated by the seller are other sources of information from which personal information may be collected or received.

III. Use, Sharing and Sale of Personal Information

Use of Personal Information

Assistance in buying or selling a house. The primary use of personal information is to help you buy or sell a house. For example, if you are seeking to buy a house, the personal information we collect will help our agents find the right house for you. If you are seeking to sell a house, the information will be used to find a buyer who will purchase your house on the agreed price and terms.

Web technologies. We use cookies and other technologies to verify user information, to make your use of our website, products and services more convenient and to assist in understanding your use of our website, products and services. We also use cookies to measure website activity and generate statistics that allow us to improve the services we provide online.

Additional Uses. We may use the personal information we collect for the following additional business purposes:

To create, maintain, customize and secure the communications between you and us.
To assist in preventing transaction fraud.
To provide, support, personalize, and develop our website, products, and services.
To personalize your online experience with us and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party sites, and via email or text message (with your consent, where required by law).
For testing, research, analysis, and product development, including to develop and improve our website, products, and services.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or as otherwise set forth in the CCPA.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by our company is among the assets.

Sharing information to promote the sale or purchase of homes. The sharing of information is integral to the process of buying or selling a house. First and foremost, we will share information with other agents and brokers, and sellers and buyers. It is only through the sharing of information that our agents can find the right house for you as a buyer, or if you are a seller, find a buyer who will purchase your house on the agreed price and terms .

Information supplied and received from the Multiple Listing Service (“MLS”). An MLS is both a source of information and a means to share information. As described in the previous section, an MLS is a database of properties for sale that is available and disseminated to and accessible by all other real estate agents who are participants or subscribers to the MLS. Property information submitted to an MLS describes the price, terms and conditions under which the seller’s property is offered for sale. An MLS will also act as a repository of information related to properties that have been sold through the MLS.

Since it is likely that a significant number of real estate practitioners in any given area are participants or subscribers to an MLS data, the sharing of MLS will typically be widespread. Moreover, an MLS may also be part of a reciprocal agreement to which other MLSs belong. Real estate agents who belong to other MLSs that have reciprocal agreements with the MLS in which the property is placed may also have access to the information submitted the MLS. The MLS may further transmit listing information to internet sites that post property listing online. The placing of a listing on the MLS allows wide exposure of the property to the marketplace which tends to impact the sales price.

Third parties we commonly share information with. As a real estate brokerage, we may typically share your personal information with the following third parties:

Brokers and agents
Buyers and sellers
Multiple Listing Services
Real estate portals such as Realtor.com
Title companies and escrows
Lenders
Service providers such as inspectors, appraisers or reporting companies
Other third-parties as necessary to complete the transaction

Types of information our company has and has not disclosed for a business purpose within the last 12 months.

A. Identifiers.

Name, postal address and email addresses. online identifiers, internet protocol address* In certain real estate transactions, a title company may be required to collect social security (tax ID), driver’s license and passport numbers per US Treasury department anti-money laundering rules where the buyer is an entity and purchasing without a bank loan. Our agents may assist in this process.

Alias, unique personal identifier, account name, or other similar identifiers

B. California Customer Records statute information (Cal. Civ. Code § 1798.80(e)).

Signature, address, telephone number, bank account number, sales information such as listing price and purchase price, home/title insurance policy numbers or other financial information relating to the financing of a real estate transaction (as examples, information provided to an agent by a lender or mortgage broker; information related to the verification of a down payment typically required by a real estate purchase agreement; or information provided to an agent when a “net sheet” is created)*In certain real estate transactions, a title company may be required to collect social security (tax ID), driver’s license and passport numbers and occupation per US Treasury department anti-money laundering rules where the buyer is an entity and purchasing without a bank loan. Our agents may assist in this process.

Physical characteristics or description, state identification card number, insurance policy numbers, education, employment history, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

C. Protected classification characteristics under California or federal law.

Citizenship, marital status, mental capacity (as sometimes issues of capacity arise in a real estate transaction)*In certain real estate transactions, a title company may be required to collect citizenship information and passport numbers per US Treasury department anti-money laundering rules where the buyer is an entity and purchasing without a bank loan. Our agents may assist in this process.

Age (40 years or older), race, color, ancestry, national origin, religion or creed, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

D. Commercial information.

Information is received when used to facilitate a real property purchase transaction, sales information, purchase price, listing price, contract terms

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies

E. Professional or employment-related information.

* Information relating to occupation may be collected per US Treasury department anti-money laundering rules in certain real estate transactions where the buyer is an entity and purchasing all cash.

Social security (tax ID), driver’s license and passport numbers, and citizenship and occupational information may be collected pursuant to Treasury Department anti-money laundering rules when the buyer is an entity and is not using a bank loan to purchase residential real property. These Treasury Department rules are designed to uncover the identity of the natural person behind the entity. This information will be required to given to the title company when the transaction involves all of the following:

Property is within the counties of Los Angeles, San Diego, San Francisco, San Mateo or Santa Clara
Sales price is $300,000 or more
Buyer is a “Legal Entity” such as a corporation, LLC or partnership
Property is a 1 to 4 unit residential property (including condos)
Some part of the purchase is made using ANY wired funds, cashier’s check, certified check, traveler’s check, personal check, business check, money order in any form, or a virtual currency (such as Bitcoin)
Purchase is done without a bank loan or similar forms of external financing

Since a transaction will typically not close without the information, when required, our brokerage may assist the title company in working with an entity buyer to gather it.

Sale of personal information

“Sale” of information through MLS. Membership in the MLS confers benefits to an agent or broker. As part of membership, the agent or broker is bound to place their listings on the MLS and provide various information including pictures, price, terms and the conditions under which the property is offered for sale, unless the seller opts-out. As a member of the MLS, brokers and agents may be eligible to receive commissions offered through the MLS by other brokers. In this sense the placing of a listing on the MLS may constitute a “sale” of information as defined by the CCPA, even though the brokerage does not receive direct financial remuneration from the MLS.Referrals. With your consent, our company may share your personal information, your name and phone number with other agents and brokers for purposes of referring you to another brokerage. For this we often negotiate a referral fee in line with the traditional model of brokerage referral relationships. Such a fee does constitute a sale.

Other referrals. Referrals other than to agents and brokers do not typically involve a referral fee, since in most residential transactions the taking of a referral fee from a company such as an escrow or title company, mortgage broker, lender, or other settlement service provider is illegal under federal law. Even in those situations where it would be legally permitted, our agents will always disclose and obtain your consent before receiving a referral fee

Referrals - With your agreement we will refer you as a buyer or seller to another broker or agent and provide your phone number or email address. In line with traditional brokerage models we negotiate a “referral fee” with the other broker or agent.

Postal address, online identifiers, internet protocol address, Social Security numbers, driver’s license number, passport number, or other similar identifiers, alias, unique personal identifier, account name

B. California Customer Records statute information (Cal. Civ. Code § 1798.80(e)).